Straight answers before you commit.

No. We provide scheduled visual property inspections, documented reporting and approved coordination. We do not provide guarding, camera monitoring, police response, or any guarantee against theft, trespass, damage or other loss.

No. Routine service is provided during our published service hours. You may request priority attendance, but it depends on availability, access, road conditions and vendor availability, and it is charged separately.

We visually inspect the accessible areas listed in your plan, record what we can see and send you a dated report. We do not open inaccessible structures, carry out destructive testing, or certify electrical, structural, plumbing or other specialist systems.

Standard reports are normally sent within one working day after the visit. If we see something serious, we tell you sooner wherever possible.

Cleaning is completed by an outside cleaning provider under our supervision during the corresponding inspection visit. The labour and standard consumables stated in your plan are included in the plan price. Work beyond the stated time, frequency or agreed scope is quoted separately.

It is the combined working time of everyone assigned to the cleaning. For example, one cleaner working for five hours or two cleaners working for two-and-a-half hours each both equal five total worker-hours.

Cleaning covers the agreed priority areas within the plan's time limit, including floors, accessible furniture surfaces, accessible carpets and bathrooms. Deep cleaning gives more detailed attention to those agreed areas, but it is not unlimited whole-house cleaning. Specialist chemicals or equipment, stain removal, upholstery or carpet shampooing, high-level or exterior cleaning, heavy waste removal and moving heavy furniture are quoted separately.

Tenant placement, rent collection, brokerage and tenancy management are not part of the published home-watch plans. These need separate legal, operational and pricing arrangements.

Yes. Through verified local providers we arrange railway station and airport pickups, a hospital bystander for a day or two, gift deliveries and local errands. You see the provider and the cost before you approve. We do not provide medical or nursing care. See family and home support.

Key custody may be offered after identity verification and a signed authorisation. Keys and access devices are coded, recorded and handled under a controlled access procedure. They are never labelled with your address.

Yes. We can arrange suitable outside vendors after your approval. You may pay the vendor directly or ask us to use an approved customer advance. Vendor labour, parts, materials and extended supervision are extra costs. Any vendor commission or referral benefit receivable by Thrissur Home Watch is disclosed separately before approval. The vendor remains responsible for the quality and warranty of the work.

You may keep a documented property-care reserve and set a maximum emergency spending limit. Every use is recorded. We do not authorise chargeable work above that written limit without your approval. If we cannot reach you, we may contact the appropriate emergency authority or take reasonable no-cost protective steps where safely possible.

Where you have authorised it, we may receive an essential item during a scheduled visit or through a separately booked attendance. We do not act as an open postal address, storage facility or daily courier desk.

Yes. Book a one-time Property Health Check for ₹2,500: one visit, a full photo report and our advice. If you join a monthly plan within 30 days, the fee is credited against your onboarding charge.

By bank transfer to the Thrissur Home Watch business account, including from NRE, NRO or overseas accounts, or by UPI. Payment details are sent only with your written quotation from +91 94001 11820 or care@thrissurhomewatch.com. Never pay anyone else who claims to represent us.

Published residential prices apply to one property up to 2,000 sq. ft. within 20 km by road from Swaraj Round, Thrissur. Every address remains subject to assessment. Larger homes, big compounds, multiple structures, commercial properties and locations outside the core zone need a separate quotation.

Yes, subject to availability. Additional, urgent and out-of-zone visits are chargeable.

Normally no. Visits reserve our working capacity for that service period. Any exception must be agreed in writing.

Give written notice at least 15 days before your next billing date. A billing period that has already started is not normally refundable, and scheduled services continue until that period ends. Notice received after the 15-day deadline normally takes effect after the following billing period. See the Cancellation & Refund Policy for examples and exceptions.

The Annual plan is cancellable. After service begins, unused full service months are refunded at ₹8,333.25 each, which is one-twelfth of ₹99,999. A month that has started is not refundable. Approved third-party costs and completed chargeable add-ons are deducted, but the waived ₹5,000 onboarding fee is not added back solely because of early cancellation. See the Cancellation & Refund Policy.