Cancellation & Refund Policy

1. How to cancel

Send written notice by email to care@thrissurhomewatch.com or from the customer’s registered WhatsApp number to +91 94001 11820. State the customer name, property reference and requested end date. Cancellation is effective when we acknowledge it in writing.

2. Before service starts

If you cancel before we begin the assessment, onboarding, visit, cleaning, reservation work or an approved third-party commitment, prepaid service fees are refunded in full.

The ₹5,000 onboarding charge becomes non-refundable once the baseline assessment or onboarding work begins. If we cannot accept the property after assessment, we will explain why and refund prepaid plan fees; the onboarding charge covers the assessment work already completed.

3. Essential and Premium monthly plans

• Give written notice at least 15 days before the next billing date to stop renewal at the end of the current paid period.
• If notice is received less than 15 days before the next billing date, cancellation takes effect at the end of the following billing period because the visit and cleaning capacity may already have been reserved. That next period remains payable and its scheduled services remain available.
• A billing period that has started is not normally refundable. We will refund or credit a fair amount if Thrissur Home Watch is unable to provide the scheduled service and cannot reasonably reschedule it.
• Unused visits, cleaning sessions and worker-hours do not convert to cash and do not carry forward.

4. Annual Property Assurance

The Annual plan is cancellable; it is not described as completely non-refundable.

• If cancelled before any service or committed cost begins, the annual fee is refunded in full.
• After service begins, we refund unused full service months.
• Each unused full month is valued at one-twelfth of the annual plan price: ₹99,999 ÷ 12 = ₹8,333.25.
• A service month that has started is not refundable because that month’s inspection and deep-cleaning capacity has been reserved.
• From the refund we deduct only approved third-party costs, completed chargeable add-ons and any other amount clearly accepted in writing but not yet paid.
• The waived ₹5,000 onboarding charge will not be added back solely because you cancel early.

5. Add-ons and one-time bookings

• Cancel at least 24 hours before the scheduled time for a refund of our unearned service fee, less any approved vendor or purchase cost that cannot reasonably be recovered.
• For cancellation within 24 hours, a booked coordination, supervision or call-out charge may be retained where time or vendor capacity was reserved.
• If a vendor has separate cancellation terms, we disclose them before booking where available.
• If we cancel and cannot offer a reasonable alternative, our prepaid fee for that booking is refunded.

6. Customer advances and vendor money

Money advanced for vendors, materials, government charges or purchases remains customer money until used for an approved purpose. We provide available bills or receipts. Any unused balance is returned or, only with your written consent, carried forward. A disclosed vendor commission or referral benefit is separate and does not reduce the unused advance unless expressly agreed.

7. Missed access and rescheduling

If we cannot enter because a key, lock, gate, association permission or customer instruction is incorrect, we document the attempt and offer one reasonable rescheduling opportunity within the same service period, subject to availability. Repeated failed access may count as the scheduled visit.

A visit postponed by us because of unsafe conditions, severe weather or another operational cause will be rescheduled and will not be treated as used.

8. Ending service by Thrissur Home Watch

If we end a prepaid service for a reason not caused by the customer, we refund the unused prepaid service and unused customer advances. If service ends because of non-payment, unlawful instructions, false authority, abuse, unsafe conditions or another serious customer breach, we refund unused customer advances and calculate any plan refund under this policy after deducting earned or approved amounts.

9. Refund method and timing

Approved refunds are returned, where practical, to the original payer and payment method. We aim to initiate payment within seven working days after the amount and destination are verified. Banks and payment providers may take additional time. We provide a written calculation for any deduction.

10. Questions or disputes

Contact care@thrissurhomewatch.com or +91 94001 11820. This policy does not limit remedies available under applicable consumer law.